Return policy
1. Eligibility
Returns are accepted only if:
- Item is unused
- Original packaging included
- Request made within 30 days
2. Non-Returnable Cases
We do not accept returns for:
- Change of mind after delivery
- Used or damaged items caused by customer
- Minor variations in color/size
- Orders marked as “delivered”
3. Damaged / Wrong Items
Must be reported within 48 hours with photo proof.
4. Refund Conditions
Refunds are only issued after inspection of returned items.
Processing time: 5–10 business days.
5. Chargeback Policy
Customers agree to contact support before initiating any chargeback.
We will provide Stripe with:
- Tracking proof
- Delivery confirmation
- Communication records
6. Contact Information
For support or dispute resolution:
Email: Mary@easychinashop.com
Website: https://cnbaghaven.com
Whatsapp: +8619143736475